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Frequently Asked Questions

  • Do you install plumbing in new homes?
    Yes. We complete new home plumbing systems daily, and work with the home owner to ensure that any specific custom configurations are completed to their satisfaction.
  • What causes my water to smell like rotten eggs?
    Sulphur hydrogen sulfide is the culprit. A trained technician can identiy the problem and recommend the solution through proper inspection and testing of your water and mechanical system.
  • What is hard water and what can I do to fix it?
    “Hard water” describes water that contains calcium and magnesium, which are hardness minerals. Rainwater begins as soft water, free of these minerals. As rainwater passes over and through the earth, flowing into lakes, rivers, streams and ground water, it absorbs the hardness minerals. While these minerals aren’t harmful to your health, they do affect the properties of water and its effectiveness for washing and cleaning. Hard water can turn simple household tasks into hard work. Soaps and laundry detergents don’t lather as well. There are spots left on glasses and dishes and the life of clothing is shortened and dulled in color. You will see the evidence of hard water on the bathroom tub and fixtures plus the life of all appliances is directly affected.
  • How does a water softener work?
    A water softener is plumbed where the water enters the house. It removes calcium (hardness) and magnesium from the water and exchanges it for sodium or potassium, depending upon which type of chloride you use.
  • If I am on a salt restricted diet does that mean I can’t have a softener installed?
    You can have a softener installed because there is a product made from highly refined potassium chloride, which is unlike salt that is used in the brine tank for backwash. Potassium is an essential nutrient in human health, and is found in foods. Fruits and vegetables are some of the major sources of potassium. This product is also better for the environment because potassium actually contributes to healthy plant life and reduces the amount of chlorides discharged into ground water. This product can be used in all water softeners and can be poured on top of the existing salt in the brine tank. Most water softeners will not require any adjustments.
  • Will Using a water softener damage a septic tank?
    Water softeners have not been shown to have adverse effects on home waste water treatment systems.
  • How much maintenance does a water softener require?
    Water softeners are self cleaning. Some automatically measure the amount of water used and regenerate by backflushing and running salt brine through the system to remove the minerals collected. You add salt once a month. Like a vehicle, it is a good idea to service on an annual basis.
  • What is the difference between a water softener and carbon treatment system?
    A softener will remove calcium (hardness) from your water while carbon is used to eliminate taste and odour.
  • What is UV and how does it purify water?
    Ultraviolet light (UV) is energy at the invisble violet end of the light spectrum. Even though we can’t see UV light we are exposed to UV rays from all light sources, including the sun. UV rays penetrate the cells of harmful bacteria and viruses in our drinking water destroying their ability to reproduce. Without the ability to reproduce, these organisms die and no longer pose a health threat. UV is a low cost and highly effective process for destroying 99.99% of harmful microorganisms.
  • How often does the UV light bulb (lamp) need to be replaced?
    The ability of the lamp to emit UV light decreases over time. You should change the UV lamp annually. Remember – UV light is invisible! Even though the lamp is still glowing after one year, there might not be enough UV light reaching your water to be effective.
  • What is Reverse Osmosis?
    Reverse osmosis is the finest filtration available today. It is the most common treatment method used by bottled water companies.
  • How does a Reverse Osmosis water purifier work?
    Reverse Osmosis forces water through a semi-permeable membrane. The pores in the membrane are so small they reject 92%-98% of all dissolved solids. Reverse Osmosis is usually combined with at least one carbon filter to remove organic contaminants that cause taste, odor and color problems.
  • Can Reverse Osmosis be used on well water or water from other untreated sources (lake or river)?
    Yes. RO is generally an excellent choice for homeowners with well water. However, it is important to note that Reverse Osmosis does not provide foolproof protection against all microorganisms. A combination of one or more systems may be required to ensure safe drinking water.
  • How often should my filters be changed on my reverse osmosis water purifier?
    Filters should be changed every six months to a year on municipal water and every three to six months on a well water system. On city water, sometimes the filters need to be changed more often if there is a lot of home building going on in the area. Each time a new home is connected to the municipal water supply sediment, flocculants, and coagulants falls into the water lines and will be filtered down line in the home’s water system. Pre-treatment of a well water supply system will dictate the lifespan of any pre-filter on a reverse osmosis system.
  • How can I keep track of when to change my sink system filters or rebed my whole house carbon filter?
    Some filters and reverse osmosis systems incorporate a shut-off water meter to force the replacement of cartridges at a pre-selected gallonage. This system is most useful on homes that have full time occupancy.
  • Can I filter my refrigerator water and ice cubes only?
    Yes, by installing an inexpensive inline filter cartridge behind the refrigerator. This involves pulling out the refrigerator each time you need to change the cartridge, but when taste and odor are a problem, it is well worth the protection. Most importantly, the bigger the filter, the more contact time the water has with the carbon, the better the filter.
  • Can a water purifier be connected to my icemaker on the refrigerator even though they are on opposite sides of the kitchen?
    Almost always yes, because most of the time the refrigerator gets its water from under the kitchen sink. In the building process, before the floors were poured, the plumbing lines were laid out so that the refrigerator line originated from under the kitchen sink. However an island sink is an exception to this general rule, as most plumbers do not consider that a water filtration device may be added later so they do not prepare for it. If you are building a home simply ask your builder and plumber to make sure that the refrigerator line does connect to the kitchen sink plumbing especially if you are considering an island sink. This line should be non-metallic in construction. If your refrigerator line does not get its water from the kitchen sink feed, then a line can be run to the refrigerator either over the kitchen ceiling or around through the cabinets. This will increase the installation time and consequently can increase the cost of installing a water system.
  • Do you have replacement filters for equipment that was not sold or installed by Valley Plumbing, Heating & Water Treatment?"
    Yes, we have a large inventory of filter cartridges. Bring in your filter cartridge from your water system and our experts will match its replacement from our large inventory of filter cartridges.
  • Do you make service calls on water equipment that was not sold or installed by Valley Plumbing, Heating & Water Treatment?"
    Yes, we service almost every brand of water system sold today. Call us to verify if we service your brand and to set up a service call. Toll Free: 800.645.9639 or 613.267.5206.
  • Can chlorine in my bath water cause my skin to be itchy and my hair brittle?
    Yes. Many people experience this type of skin reaction to chlorine in their bath water. A simple carbon filter shower filter will remove it as well as a whole house carbon filter, which would remove all the chlorine throughout the house. We also have systems that are chlorine free for you swimming pool.
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